How are credits calculated?

Credits are charged per submission, but the number of credits depends on the product.

• Hair Restoration Simulator: 1 submission generates 4 images and costs 1 credit.
• Hair Loss Simulator: 1 submission generates 9 images and costs 2 credits.
• Web Widget: 1 widget render costs 2 credits.
• Face Anonymizer: each photo anonymized, touch-up, or rerender counts as 1 credit.

Can I cancel during the 14-day trial?

Yes. You can cancel anytime during your 14-day trial and you will not be charged.

Will I be billed automatically after the trial?

Yes, unless you cancel before the 14th day. You may cancel via the self-service dashboard or with a single message any time before billing.

Is there a contractual obligation?

For plans that do not begin with the 14-day trial, or are non-standard, special-pricing or enterprise plans, contracts are for 1 year minimum. We offer a 30 day risk-free grace period to cancel the contract without any penalty.

Does this obligate my clinic to guarantee a certain result to our patients?

No. Our renderings are for simulation purposes only and serve to show the difference a little bit of hair can make to someone's overall appearance. They are not a guarantee of the final result. We present a variety of renderings so that the patient can get a sense of the range of possibilities, and does not expect any single specific outcome.

How do I manage patient's expectations?

All patients are presented with a disclaimer when they view renderings through our service. We also generate a range of renderings and inform patients that their results will lie somewhere between where they are today, and one of the renderings.

Can I see comparisons with post-transplant results versus your renders?

We welcome such comparisons and have done them with patients while respecting their privacy. However, it's important to note that our software is a sales tool rather than a clinical prediction tool. We provide each patient a range of possible outcomes. We cannot guarantee that patients will look exactly as depicted in the renderings after a hair transplant, because physiological factors can cause results to vary.

What about patient privacy?

We take patient privacy seriously. We do not share patient data with third parties, and we keep patient information secure and private. We can support HIPAA-compliant and GDPR-compliant workflows depending on the clinic's location and specific needs. You may also enable the option to automatically delete patient data on a rolling basis.

Can this be white labeled?

Yes! White labeling is available for customers on the Enterprise Plan. Please contact us for more information.

Can I use renderings in promotional material

Yes! See press kit.

Does it work on women?

Yes!